Terms & Conditions of Hire

Deposit/Booking Fee

A deposit of $2000 (per boat) is required for bookings of two or more houseboats and also for bookings over the Christmas Week, the New Years Week, Easter, Southern 80 and any long weekends.

Security Bonds

Conditions of Hire

  1. The current prices are subject to change.
  2. After a reservation deposit is paid the price quoted will not change.

Payments & Security Bonds

  1. A booking is not guaranteed until the full deposit is received.
  2. The standard deposit is $1000. A deposit of $2000 (per boat) is required for bookings of two or more houseboats and also for bookings over the Christmas Week, the New Years Week, Easter, Southern 80 and any long weekends.
  3. We require up to half of the hire fee to be paid 12 weeks prior to arrival with the balance of the hire fee payable 8 weeks prior to arrival. Non payment by these dates will be taken as cancellation and the conditions detailed under the ‘Cancellations” section of these conditions of hire will apply.
  4. A Bond of $800 is payable for our Deluxe Houseboats on arrival. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 7 days of the boat being returned in good clean condition.
  5. A Bond of $1000 is payable for our Ultimate Houseboats on arrival. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 7 days of the boat being returned in good clean condition.
  6. A Bond of $1200 is payable for Icon. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 7 days of the boat being returned in good clean condition.
  7. A Bond of $1500 is payable for Infinity and Envy. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 7 days of the boat being returned in good clean condition.
  8. A Bond of $1000 is payable our Deluxe Houseboats on hires for seven (7) nights or more.
  9. A Bond of $1500 is payable our Ultimate Houseboats on hires for seven (7) nights or more.
  10. A Bond of $1800 is payable for Icon on hires for seven (7) nights or more.
  11. A Bond of $2000 is payable for Infinity and Envy on hires for seven (7) nights or more
  12. Security Bonds must be guaranteed by a credit card.
  13. Single sex groups are not permitted on our Houseboats
  14. Groups where some or all of the occupants on the boat are under the age of 30 may incur a higher security bond which will be determined by the owners.
  15. A description of your group (ie. number of males and females and the average age of the people in your group) should be discussed with the owners prior to your arrival. In the event that the group, as described when the houseboat booking was made (ie. number of males and females and average age of the people in your group), differs to the group on arrival the company’s right to either nominate an additional security bond to be paid prior to departure or terminate this agreement and take possession of the vessel without notice and without reimbursement of any charges or hire fees.
  16. A 2% Merchant Fee applies to all Visa and MasterCard transactions.

Cancellations

  1. Cancellations must be made a minimum of six (6) months prior to the commencement of the hire for a refund to be payable. A cancellation fee of $150 will apply.
  2. If a cancellation is made between four (4) and six (6) months prior to the commencement of the hire a cancellation fee equivalent to 20% of the total hire fee will apply. A refund of the remainder of the deposit will be payable only when the same boat has been hired for the same period at the same price.
  3. Cancellations made less than four (4) months prior to the commencement of the hire will result in the forfeit of all monies paid.
  4. This cancellation policy is not negotiable therefore hirers are advised to secure separate travel insurance in order to be reimbursed in the event of a cancellation.
  5. Requests to change, transfer or re-schedule bookings will be considered as a cancellation and the terms as set out in these conditions will apply.

General Conditions

  1. All occupants of the vessel are required to read and sign a comprehensive hire agreement prior to departure.
  2. All occupants of the vessel are required to be present to sign the hire agreement and receive a safety briefing prior to the houseboat leaving the mooring.
  3. In the event that a representative of the company is required to spend time to give further instruction and/ or a safety briefing, other than at the start of a hire, you will be charged for this service at an hourly rate of $50 in respect thereof with a minimum charge of one hour.
  4. If the group, as described when the houseboat booking was made (ie. number of males and females and the average age of the people in your group), differs from the group on arrival the proprietors reserve the right to nominate an additional security bond to be paid or terminate the hire without reimbursement of hire fees.
  5. Single gender groups are not permitted on our houseboats
  6. Occupants under 18 years of age require the signature of a parent or guardian.
  7. If more than one third of the occupants on the boat change within a hire period a fee of $100 per new occupant will be charged in addition to the hire fee.
  8. Sub-letting of the boat is not permitted
  9. Driving lessons must have commenced by 5.30pm (or at least 1 hour prior to sunset outside of daylight savings) or you will be required to remain at the dock until the following morning.
  10. Houseboats are available from 3pm on the first day of hire.
  11. The boat must be vacated by 10am on the final day of hire.
  12. The houseboat must be returned in good clean condition or an extra cleaning charge will apply.
  13. No pets, firearms, trail/ motorbikes or chainsaws are allowed on board the boat.
  14. If arriving after 4pm please phone (03) 54 802444 prior to arrival.
  15. In the unlikely event of unfavourable river conditions, or any unforeseen circumstances, causing danger to the river craft, the proprietors reserve the right to re-arrange the booking. Every effort will be made to give notice in advance if such circumstances arise.
  16. We provide accommodation on a houseboat on the Murray River between the mouth of the Goulburn River and Torrumbarry Weir. We can not be held responsible if activities and/ or events can not be undertaken on the Murray River due to unforseen circumstances.
  17. We agree to have the boat, motor and accessories in good working order. We will not be obliged to compensate the hirer for loss of time due to unforeseen mechanical problems during the hire period.
  18. We can not guarantee uninterrupted power supply for medical devices. Customers with machines such as a sleep apnea machine are advised to bring a back up power supply.
  19. The boat may only move during daylight hours between the mouth of the Goulburn River and Torrumbarry Weir on the Murray River.
  20. Anyone who drives the boat must be over 18 years of age and must hold a full current car drivers licence or boat licence.
  21. The number of people on the boat must not exceed the number of berths allowed for under the NSW Maritime Services Board regulations. A child over the age of 12 months is counted as one person.
  22. A lock up compound is available for car storage. No responsibility is accepted for cars stored in the compound.
Infinity
Ultimate
Icon
Envy