COVID-19

Please be assured that all of our houseboats are large enough to satisfy both the social distancing and public gathering guidelines

We have fully updated our Safety Management System and we have completed a comprehensive Covidsafe Plan that is registered with the NSW Government.   

We will be forwarding further information to you closer to your arrival date detailing important information regarding your booking which includes procedures on achieving social and physical distancing and any requirements due to the COVID-19 pandemic.   

To lesson unnecessary community contact we would encourage all of our guests to either shop in their local area before arrival or to use the click and collect services at Woolworths or Coles and Dan Murphys.

Whilst the current Covid-19 restrictions have eased we still require all of our guests to practice social distancing whilst embarking and disembarking the houseboats.

Please note that if, on the date of your arrival, a government travel ban (ie. lockdown) prevents you, the hirer, from travelling then you will receive a credit voucher equivalent to 80% of the payment held. A fee, which is equivalent to 20% of the total hire fee, will be retained to cover our reasonable costs associated with the loss of your hire due to restrictions imposed by the government travel ban (ie.lockdown).

If you have chosen to pay our Flexible Hire Fee and you are not otherwise in breach of the hire agreement and on the date of your arrival a government travel ban (ie. lockdown) prevents you, the hirer, from travelling then you have the choice of a voucher equivalent to 100% of the payment held or a full refund of all monies paid. The offer of a full refund is only applicable to booking where our guests have chosen, in writing, to pay the Flexible Hire Fee.

TRAVEL INSURANCE

In order to be covered if you or someone you are travelling with contracts Covid-19 and are unable to travel or if you or your travel companions are a close contact of someone with Covid-19 and unable to travel you will need travel insurance.   Our terms and conditions will not cover you or your travel companions for this.    

We strongly advise that every person travelling should secure separate travel insurance in order to be reimbursed in the event of a cancellation.   This includes, but is not limited to, cover if you or someone you are travelling with contracts Covid-19 or if you or your travel companions being a close contact of someone with Covid-19.   If you and your travelling companions take the risk not to secure travel insurance then you assume all of the risk associated with your houseboat holiday should you need to cancel for an unforeseen circumstance including if you or your travel companions contract Covid-19 and can not travel or you or your your travel companions are a close contact of someone with Covid-19 and can not travel.

For more information on our terms and conditions please click here.

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