Please be assured that all of our houseboats are large enough to satisfy both the social distancing and public gathering guidelines
We have fully updated our Safety Management System and we have completed a comprehensive Covidsafe Plan that is registered with the NSW Government.
We will be forwarding further information to you closer to your arrival date detailing important information regarding your booking which includes procedures on achieving social and physical distancing and any requirements due to the COVID-19 pandemic.
To lesson unnecessary community contact we would encourage all of our guests to either shop in their local area before arrival or to use the click and collect services at Woolworths or Coles and Dan Murphys.
Whilst the current Covid-19 restrictions have eased we still require all of our guests to practice social distancing whilst embarking and disembarking the houseboats.
Please note that if, on the date of your arrival if it is illegal for you, the hirer, to travel due to a State or Federal Health Order or Declaration then you will receive a credit voucher equivalent to 80% of the payment held. A fee, which is equivalent to 20% of the total hire fee, will be retained to cover our reasonable costs associated with the loss of your hire due to restrictions imposed by the State or Federal Health Orders or Directions that make it illegal for you to travel.
If you have chosen to pay our Flexible Hire Fee and you are not otherwise in breach of the hire agreement and on the date of your arrival it is illegal for you, the hirer, to travel due to a State or Federal Health Order or Direction then you have the choice of a voucher equivalent to 100% of the payment held or a full refund of all monies paid. The offer of a full refund is only applicable to booking where our guests have chosen, in writing, to pay the Flexible Hire Fee.
For more information on our terms and conditions please click here.