Terms & Conditions of Hire

Deposit/Booking Fee

A deposit of $2000 (per boat) is required for bookings of two or more houseboats and also for bookings over the Christmas Week, the New Years Week, Easter, Southern 80 and any long weekends.

Security Bonds

A description of your group (ie. number of males and females and the average age of the people in your group) should be discussed with the owners when making a booking and a security bond will be quoted based on that group.   If the group, as described at the time of booking, differs to the group on arrival the company’s right to either nominate an additional security bond to be paid prior to departure or terminate the hire, take possession of the vessel without notice and without reimbursement of any charges or hire fees.

Conditions of Hire

  1. The current prices are subject to change.
  2. After a reservation deposit is paid the price quoted will not change.
  3. Hirers must agree to our Conditions of Hire and complete a registration form, either electronically or manually, in order to make a booking.

Payments & Security Bonds

  1. A booking is not guaranteed until the full deposit is received.
  2. The standard deposit is $1000. A deposit of $2000 (per boat) is required for bookings of two or more houseboats and also for bookings over the Christmas Week, the New Years Week, Easter, Southern 80 and any long weekends.
  3. We require up to half of the hire fee to be paid 12 weeks prior to arrival.   If this payment is not received by the due date the full balance of the hire fee becomes due and payable immediately.
  4. We require the balance of the hire fee to be paid 8 weeks prior to arrival.
  5. Non payment of any requested amount, by the due date, will be taken as a cancellation and the conditions detailed under the “Cancellations” section of these conditions of hire will apply.
  6. A Bond of $1000 is payable for our Deluxe Houseboats on arrival. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 10 days of the boat being returned undamaged and in good clean condition.
  7. A Bond of $1000 is payable for our Ultimate Houseboats on arrival. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 10 days of the boat being returned undamaged and in good clean condition.
  8. A Bond of $1500 is payable for Icon. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 10 days of the boat being returned undamaged and in good clean condition.
  9. A Bond of $1500 is payable for Infinity and Envy. This bond is in addition to the hire charge and will be refunded, less fuel charges and any other extras, within 10 days of the boat being returned undamaged and in good clean condition.
  10. A Bond of $1500 is payable our Deluxe Houseboats on hires for seven (7) nights or more.
  11. A Bond of $1500 is payable our Ultimate Houseboats on hires for seven (7) nights or more.
  12. A Bond of $2000 is payable for Icon on hires for seven (7) nights or more.
  13. A Bond of $2000 is payable for Infinity and Envy on hires for seven (7) nights or more
  14. Security Bonds must be guaranteed by a credit card.
  15. Unless specifically agreed in writing with the company single gender groups are not permitted on our Houseboats
  16. Groups where some or all of the occupants on the boat are under the age of 30 may incur a higher security bond which will be determined by the owners.
  17. A description of your group (ie. number of males and females and the average age of the people in your group) should be discussed with the owners prior to your arrival. In the event that the group, as described when the houseboat booking was made (ie. number of males and females and average age of the people in your group), differs to the group on arrival the company’s right to either nominate an additional security bond to be paid prior to departure or terminate this agreement and take possession of the vessel without notice and without reimbursement of any charges or hire fees.
  18. A 1.5% Merchant Fee applies to all Visa and MasterCard transactions.

Cancellations

  1. When booking a houseboat holiday with Echuca Luxury Houseboats you have the choice of booking a Flexible Hire which provides you with greater options should you be unable to travel because of Government restrictions. You should choose your booking options carefully so that you understand the effect of cancelling a booking.

Standard Cancellation Conditions

  1. If a cancellation is made more than eight (8) months prior to the commencement of the hire a refund of the deposit will be payable minus a cancellation fee of $150.
  2. If a cancellation is made between four (4) and eight (8) months prior to the commencement of the hire a cancellation fee equivalent to 20% of the total hire fee will apply. A refund of the remainder of the deposit will be payable only when the same boat has been hired for the same period at the same price.
  3. Cancellations made less than four (4) months prior to the commencement of the hire will result in the forfeit of all monies paid.
  4. These cancellation conditions are fundamental conditions of this contract. You should secure separate travel insurance, if available, in order to be reimbursed in the event of a cancellation.
  5. You acknowledge that if you take the risk not to secure travel insurance then you assume all of the risk associated with your houseboat holiday should you need to cancel for an unforeseen circumstance.
  6. Requests to change, transfer or re-schedule bookings will be deemed as a cancellation and the terms as set out in these conditions will apply.

State and or Federal Government Travel Restrictions

8. You agree that if, on the date of your arrival if it is illegal for you, the hirer, to travel due to a State or Federal Health Order or Declaration then:

a.) You will receive a credit voucher equivalent to 80% of the payment held.

b.) A fee, which is equivalent to 20% of the total hire fee, will be retained to cover our reasonable costs associated with the loss of your hire due to restrictions imposed by the State or Federal Health Orders or Directions that make it illegal for you to travel.

c.) The voucher will only be valid for travel booked and undertaken within 18 months from the original departure date.

d.) Refunds will not be offered, and no extensions will be offered beyond 18 months.

e.) This only applies to bookings where payments have been received in accordance with our payment terms as detailed at the original time of booking.

f.) This clause does not apply if the hirer is not otherwise in breach of the hire agreement.

g.) If, for any other unforeseen circumstance, you can not undertake your booking then our standard cancellation policy would apply as detailed in points 1 to 7 above.

Flexible Hire Conditions

9. If you have chosen to pay our Flexible Hire Fee and you are not otherwise in breach of the hire agreement and on the date of your arrival it is illegal for you, the hirer, to travel due to a State or Federal Health Order or Direction then:

a.) You have the choice of a voucher equivalent to 100% of the payment held or a full refund of all monies paid

b.) The offer of a full refund is only applicable to booking where our guests have chosen, in writing, to pay the Flexible Hire Fee.

c.) This only applies to bookings where payments have been received in accordance with our payment terms as detailed at the original time of booking.

d.) Refunds will be processed within 30 days from the original departure date.

e.) If, for any other unforeseen circumstance, you can not undertake your booking then our standard cancellation policy would apply as detailed in points 1 to 7 above.

10. (a) These Cancellation conditions do not apply to voucher bookings. Subject to clause 10 (b) once a voucher has been redeemed the rescheduled booking dates will be locked in and no further changes to dates can occur which includes cancellation of the booking.

10. (b) If at the time of your rescheduled booking, it is illegal for you, the hirer, to travel due to a State or Federal Order or Direction then we will reschedule your hire or offer you another voucher to the value of 80% of the funds held.

10. (c) If, for any other unforeseen circumstance, you can not undertake your rescheduled booking then you would forfeit all monies paid.   Please also note that any increase in hire fees for any rescheduled dates will need to be paid where applicable.

General Conditions

  1. All occupants of the vessel are required to read and sign a comprehensive hire agreement prior to departure.
  2. All occupants of the vessel are required to be present to sign the hire agreement and receive a safety briefing prior to the houseboat leaving the mooring.
  3. In the event that a representative of the company is required to spend time to give further instruction and/ or a safety briefing, other than at the start of a hire, you will be charged for this service at an hourly rate of $80 in respect thereof with a minimum charge of one hour.
  4. If the group, as described when the houseboat booking was made (ie. number of males and females and the average age of the people in your group), differs from the group on arrival the proprietors reserve the right to nominate an additional security bond to be paid or terminate the hire without reimbursement of hire fees.
  5. Unless specifically agreed in writing with the company single gender groups are not permitted on our houseboats
  6. Occupants under 18 years of age require the signature of a parent or guardian.
  7. Occupants are not permitted to changeover during a hire period.
  8. Sub-letting of the boat is not permitted
  9. During daylight savings driving lessons must have commenced by 5.30pm or you may be required to remain at the dock until the following morning.
  10. Outside of daylight savings time driving lessons must have commenced by 4.30pm (or earlier in the middle of winter) or you may be required to remain at the dock until the following morning.
  11. Houseboats are available from 3pm on the first day of hire.
  12. The boat must be vacated by 10am on the final day of hire.
  13. The houseboat must be returned in good clean condition or an extra cleaning charge will apply.
  14. No pets, firearms, trail/ motorbikes or chainsaws are allowed on board the boat.
  15. If arriving after 4pm please phone (03) 54 802444 prior to arrival.
  16. In the unlikely event of unfavourable river conditions, or any unforeseen circumstances, causing danger to the river craft, the proprietors reserve the right to re-arrange the booking. Every effort will be made to give notice in advance if such circumstances arise.
  17. We provide accommodation on a houseboat on the Murray River between the mouth of the Goulburn River and Torrumbarry Weir.  We can not be held responsible if activities and/ or events can not be undertaken on the Murray River or in Echuca/ Moama due to unforeseen circumstances.
  18. We agree to have the boat, motor and accessories in good working order. We will not be obliged to compensate the hirer for loss of time due to unforeseen mechanical problems during the hire period.
  19. We can not guarantee uninterrupted power supply for medical devices. Customers with machines such as a sleep apnoea machine are advised to bring a back up power supply.
  20. The boat may only move during daylight hours between the mouth of the Goulburn River and Torrumbarry Weir on the Murray River.
  21. Anyone who drives the boat must be over 18 years of age and must hold a full current car drivers licence or boat licence.
  22. The number of people on the boat must not exceed the number of berths allowed for under the NSW Maritime Services Board regulations. A child over the age of 12 months is counted as one person.
  23. A fenced compound is available for car storage. No responsibility is accepted for cars stored in the compound.
Absolute
Infinity
Ultimate
Icon
Envy
Deluxe